Peningkatan Kinerja UKM Percetakan Cabe Kecik Menggunakan Metode Balance Scorecard (BSC)

The result of observations made that the performance SMEs is still a problem, where in bookeeping process, manual, namely recording all income and expenditure from owners have never studied level profitability, besides there problem promotion media which front shop hanua prom mouth between customers. Implementation includes financial aspects (financial) to provide discounted promos for permanent customers, prices products are relatively cheap update flows into Ms.Excel while non (customers), providing best fastest service, producing quality produts, registering online shopping accounts. before implementation amounted 56.4% with value 70.5% after at 83.5% 96.4% non-financial (customer) was 87.8% 96.4%.